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Our Return Policy
1. Within 24 hours of receipt of your order, you may return all unused items ordered from Family Pet Urns & Caskets for a refund minus a 25% re-stocking charge (40% for Pet Caskets) for all items except for the following: 1.1. Shipping & handling charges. (This is a service you selected, paid for, and received by the carrier (i.e. UPS or FedEx)). If the item purchased had FREE Shipping, the actual amount of the shipping incurred by Family Pet Urns & Caskets will be deducted from the amount of the refund. 1.2. Any personalized engraved item that was free of errors by Family Pet Urns & Caskets. 1.3. Any item that shows use from displaying or showing. 1.4. Any item that has been damaged by customer. 1.5 Pet Casket re-stocking charge is 40%. (This amount is due to the charges we are charged by the Pet Casket manufacturers) All and any shipping & handling charges are not refundable. So please make sure you have the proper size casket chosen so you do not have to return a casket. There are NO exceptions to this pet casket return policy! Please be sure to read the casket sizing page "Choosing Casket Size" before purchasing.
2.
All items returned must have been
purchased from Family Pet Urns & Caskets
3.
All items returned must be returned in
the shipped condition with proper packaging to prevent any damage.
It's the responsibly of the purchaser to ship
the item back to us in the condition they received the package, before we will
refund any amount. Please make sure you follow the packaging guidelines of the
shipping company when returning a package to prevent any damage. This is
important so that you will be able to receive the insurance amount you
placed on the item for damage while in return transit. Any damage incurred
during the return shipping of the return item will be the responsibility of the
purchaser to process and claim the insurance amount by the chosen shipping
company. If any product has been shown to been
used it can not be returned.
4.
Please open all boxes immediately and
check for contents and damage. We must know within 1 day upon your receiving
products of any damage/problems.
5.
If the packaging appears damaged on the
outside, please refuse to accept it from the carrier; or please make sure that
when you sign the shippers proof-of-delivery slip that you include a note
stating that the package is/appears damaged. If you do accept a damaged
shipment, please inform us immediately. We do expect you to deal with the
carrier in that case. If you prefer for us to deal with the carrier, we must
know within 1 day of your receipt of the product that it was damaged. Also, if
there was any internal (non-visible) damage, this should be reported to the
carrier (or to us) within 1 day of receiving the product.
6.
Any item returned with out prior
approval will have an extra 10% restocking charge applied if we choose to accept
the package for a refund. So please
contact us before you send any products back! 7. Any order shipped with free shipping will be billed for shipping if the item is returned.
8. Any order refused on delivery after order has been placed and shipped, will be charged for all shipping cost plus any restocking charges (shown above) for each item.
9. Special Order products (items that do not have prices listed on our web page and that you received a special quote on) may not be returned.
10. Any charge back fees incurred due to customer dispute of payment will be billed to customer credit card.
11. And of course, if an item with engraving or personalization was shipped in error by Family Pet Urns & Caskets - we will replace your order or refund you the total amount of your order.
Refunds
Click here to contact Family Pet Urns & Caskets You may also phone us - the number is 1-800-931-URNS (8767) |
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Toll Free 1-800-931-8767 Copyright ® 2010Family Pet Urns & Pet Caskets |
